Last updated: 10 October 2026

    L J Security Doors Pty Ltd (ABN 48 153 628 258) trades as Star Doors Security Doors & Screens, Star Doors Security & Timber Doors and Star Doors Timber & Security Doors (“Star Doors“, “we“, “us“). We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what personal information we collect, why, and how you can access or correct it.

    1. Who we are and how to contact us

    Star Doors, 5a Erudina Ave, Edwardstown SA 5039
    Phone: 08 8374 2477
    Email: sales@stardoors.com.au

    Please direct any privacy question, request or complaint to the email address above, marked “Privacy”.

    2. Information we collect

    Depending on how you deal with us, we may collect:

    • Contact details: your first and last name, phone number, email address, street address and suburb.
    • Enquiry details: the comments or requirements you give us when you request a free measure and quote.
    • Job information: details of the products you order, quotes, measurements, job notes, scheduling, invoices and related correspondence.
    • Photos of your property: taken by us or provided by you, so that we can measure, quote, manufacture and install.
    • Signatures: when you accept a quote or sign off on work.
    • Website and technical information: IP address, browser and device type, pages visited, and cookie data (see section 6).

    We do not collect payment card details through this website. We do not intentionally collect sensitive information (such as health or political information). Please do not include it in your enquiry.

    3. How we collect it

    We collect information directly from you: through our website quote form, by phone, email or in person, and when we visit your property. Some technical information is collected automatically through cookies and similar technologies.

    4. Why we collect and use it

    • To respond to your enquiry and arrange a free measure and quote.
    • To prepare quotes, manufacture, schedule and install your order, and provide warranty and after-sales service.
    • To send you job-related emails, such as appointment confirmations, quotes, job progress updates, installation details and invoices. We do not use your information to send marketing emails.
    • To issue invoices, manage accounts and meet our legal, tax and record-keeping obligations.
    • To operate, secure and improve our website, and to measure and improve the effectiveness of our online advertising.

    We will not use or disclose your information for a different purpose unless you consent, it is related to the purposes above and you would reasonably expect it, or the law requires or permits it.

    5. Who we share it with

    We do not sell your personal information. We may share it with:

    • Service providers who help us run the business, including cloud hosting, data storage and email delivery providers (we use Amazon Web Services), our website host, and accounting or IT support providers.
    • Installers, sub-contractors and suppliers, where needed to complete your job.
    • Google, through the tools described in section 6.
    • Government bodies, regulators or professional advisers, where required or authorised by law.

    Our service providers may store or process information outside Australia, including in the United States. Where we disclose information overseas we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles.

    6. Cookies, analytics and advertising

    Our website uses the following third-party services, which may set cookies or collect technical information about your visit:

    • Google Ads (conversion tracking and remarketing): we use a Google tag to measure how well our ads perform and to show relevant ads to people who have visited our site. Google may use cookies to do this, and may show our ads to you on other websites.
    • Google reCAPTCHA: protects our quote form from spam and abuse. It collects hardware and software information and other data and sends it to Google for analysis. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.
    • Google Maps: shows our location. Google may set cookies when the map loads.
    • Our website platform (WordPress and related plugins), which may use essential cookies to function.

    You can control cookies through your browser settings. You can opt out of personalised Google advertising at adssettings.google.com, and learn how Google uses data at policies.google.com/technologies/partner-sites. Blocking some cookies may affect how the website works.

    7. Email communications

    We email customers about their jobs, such as quotes, scheduling, progress updates and invoices. These are service messages related to the work you have asked us to do. If you would prefer not to receive them by email, let us know and we will contact you another way.

    8. Security and storage

    We hold information in electronic systems hosted with reputable cloud providers, and in paper job files. We take reasonable steps to protect it from misuse, interference, loss and unauthorised access, including access controls and secure connections. No system is completely secure, so we cannot guarantee absolute security.

    9. How long we keep it

    We keep job and customer records for at least 7 years after the job is completed, to meet tax and legal requirements and to support warranty and service. Records we no longer need are securely destroyed or de-identified. Enquiries that do not proceed to a job are kept for a shorter period.

    10. Access and correction

    You may ask to see the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Email us at sales@stardoors.com.au. We will respond within a reasonable time (generally 30 days) and may need to verify your identity. There is no charge to make a request.

    11. Complaints

    If you think we have breached your privacy, please contact us using the details in section 1. We will investigate and reply in writing. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

    12. Changes to this policy

    We may update this policy from time to time. The latest version will always be available on this page, with the “Last updated” date at the top.